FAQs

What is your return policy?

We will accept returns, for any reason, within thirty (30) days of purchase as long as the product is returned in like-new condition. Dog clothing must show no traces of having been worn, cooling coats may not have been wetted. All tags and labels must still be on the merchandise. This policy covers all items in our store with the exceptions of made-to-order and custom-made products which are non-returnable.  Certain products such as the Variocages and Dog Treadmills have product-specific return policies listed on the product pages and are subject to a 20% restocking fee. Please call (888-528-3414) or email us (sales@mightymitedoggear.com )  to notify if you intend to make a return as we may need to supply you with a Return Merchandise Authorization Number (RMA#). We will also direct you to where to return the merchandise (whether to Mighty Mite directly or to the manufacturer or distributor). Customers will receive a full refund credited to their Paypal account or their credit card. We will not refund return shipping. We may allow, under very special circumstances, items to be returned after the 30 days period has lapsed.  These items are generally subject to a 20% restocking fee or store credit.  Under no circumstances will an item be returnable beyond 30 days after last communication.  If a return has been authorized but no item has been returned nor has there been any further communication from the customer, we will treat the transaction as completed and closed. We are not responsible for lost or misdirected merchandise and strongly advise that shipment be made by a carrier that provides insurance.

What is your charitable donation policy?

We get hundreds of requests for donations to clubs and charitable organizations each year. While we would love to help everyone, obviously, that is not financially possible. As an organization, we have agreed to the following policy: donations are allocated 1) first come first serve basis (we earmark funds each year for donations and once that quota/cap is reached, no further donations can be allocated for that calendar year). Organizations who get their donation requests in early – preferably in January – are given first priority provided they meet the other following criteria 2) are somehow related to small dog breeds and/or 3) performance events. In addition, organizations must provide proof of 501(c)(3) charitable organization status. We kindly ask that organizations receiving donations link back to us on their club or organization\’s website, if at all possible. Please note, we cannot donate artisan-made/custom made products. Please also note that donations will only be made to organizations within the United States. We reserve the right to determine what will be donated and the monetary value of that donation.   Thank you for your understanding.\r\n

What forms of payment do you accept?

Customers have multiple payment options with Mighty Mite Dog Gear. We can process credit card charges using Authorize.net and Paypal. Customers will have the option to choose between these two services during the checkout process. Customers using Authorize.net can pay by Visa, Mastercard, or American Express. Customer who chose Paypal can pay via electronic check/transfer, Paypal balance, Visa, Mastercard, Discover or American Express.

We also accept payments by phone: (888)528-3414

If you prefer, you may make payments by personal check or cashier’s check/money order. Your driver’s license and telephone number must be on the check.  Items will not be shipped until the check has cleared. Be certain to include a note with your full name, email address and daytime telephone number. Indicate what item you wish to purchase and the quantity as well as any custom features you desire (color, size, monogram, etc), where appropriate.

Please make checks out to:

Mighty Mite Dog Gear, Inc

Mail checks to:

Mightymitedoggear.com,

123 Hempstead Ave,

Rockville Centre, NY 11570

How will my purchase be shipped?

Mighty Mite Dog Gear uses Priority Mail, Fedex Ground and UPS Ground. We try to ship out with 48 hours during weekdays and often ship-out same day, where possible. Custom and made-to-order items can take up to four weeks for delivery for manufacture.

 

 

We want you to be happy with your purchase!

We will do our best to make sure that your purchase meets your expectations. We are dog-show enthusiasts and we know our products. If you have a question about how something works or if a product isn’t working out the way you expected, please contact us.

Satisfaction Guaranteed:

We try very hard to assure that your order will arrive in the condition described. Open your order immediately & check it. You have thirty days (30 days) to report any problems you might have.  The tents are also protected by the Manufacturer’s Warranty.

Special Orders: We are happy to fill special orders. Although we cater to small dog owners, if you have a big guy and like a product but want it in a bigger size, just ask. However, there will be a 20% restocking fee on any returned special ordered item. Videos are non-returnable for credit although we will be happy to exchange the item for you if there is a defect.

Custom Orders: Mighty Mite offers many custom products on our site. All of these products are handmade by artisans in the U.S. and Canada and most are made-to-order. As such, please allow four to six weeks for completion of your order. At certain times of the year (for example before the big shows in New York), additional time may be needed. Please contact us for more information before placing your order if need be.